OPD

• Call on the Board line at 022-25333222 and ask for call transfer to the OPD department between 9am to 10 pm

• Call Directly on 022-25498052 at OPD Appointment desk

• Login through our mobile application/ website

IPD

Billing Policy

Hospital Rules

Discharge Policy

Refund Policy

Refunds will be given in cheque within seven working days between 9 am to 6pm from Billing Department on all weekdays except holidays and Sundays.

Visiting Hours

Do's and Don'ts

• Do ask your patient's permission to visit them before you arrive.

• Do wash your hands and sanitize them before you touch the patient or hand the patient something you've been touching.

• Do turn off your cell phone, or at least turn the ringer off.

• Do stay for a short time.

• Do leave the room if the doctor or provider arrives to examine or talk to the patient.

• Don't enter the hospital if you have any symptoms that could be contagious.

• Don't bring outside food/fruits inside hospital for patients / patient's attendants. The hospital serves well balanced vegetarian meals.

• Don't Smoke, consume alcohol and non-vegetarian food in the hospital premises.

• Don't bring flowers, bouquets for the patient.

• Don't attempt photography or video shoot in the hospital premises.

Convenience and facilities for patients and visitors

Patient Rights and Responsibilities

• Access to care : No patient shall be denied admission due to race, color, religion or country / state origin.

• Respect and dignity : The patient has the right to considerate, respectful care at all times (spiritual & cultural needs) and under all circumstances, with recognition of his personal dignity and worth.

• Privacy and confidentiality : The patient has the right, within the law, to personal and informational privacy, as manifested by the right to:

 Refuse to talk with or see anyone not officially connected with the hospital, including visitors; persons officially connected with the hospital but who are not directly involved in his care.

 Be interviewed and examined in surroundings designed to assure reasonable privacy.

 It is the patient's right to have a person of one's own gender present during physical examination, treatment, or procedure performed by a health professional; and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which the patient was asked to disrobe.

 Expect that any discussion or consultation involving his / her case will not be conducted in public and that individuals not involved in direct care will not be present without permission of the patient.

 Have his/ her medical record read only by individuals directly involved in treatment or monitoring of quality, and by other individuals only on authorization by the patient or that of his / her legally authorized representative.

 Expect that all communications and other records pertaining to his/her care, including the source of payment for treatment, be treated as confidential.

 Expect that information given to concerned family members or significant other legally authorized person, be delivered in privacy and with due consideration of confidentiality.

The patient has the right to expect reasonable safety in so far as the hospital practices and environment are concerned. To address the needs of patient, visitor and staff regarding safety and security, the hospital security personnel are present round the clock. Other safety and security measures include limited access to the facility, and the use of employee identification badges that are to be conspicuously displayed. The safety and security measures are taken to protect any physical abuse or neglect of the patient and special precautionary measures shall be taken for the vulnerable patients.

The patient has the right to know the identity and professional status of individuals providing service to him / her and to know which Consultant is primarily responsible for his / her care.

• The patient has the right to obtain from the Consultant responsible for coordinating his / her care, complete and current information concerning his / her diagnosis (to the degree known), treatment and any known prognosis. This information should be communicated in terms the patient can reasonably be expected to understand.

• The patient has the formal right of access to his / her medical records which will be provided as per existing policy and procedure.

• Patient has right to information on expected cost.

• The tariff list is made available to the patients whenever required.

• Patients are informed about the estimated cost when there is change in the patient's condition on treatment setting.

When the patient does not speak or understand the predominant language of the community, the hospital will make efforts to obtain services of an interpreter.

• The patient has the right to reasonably informed participation in decisions involving his / her healthcare. The patient shall not be subjected to any procedure without his / her voluntary, competent, and informed consent, or that of his / her legally authorized representative.

• The patient has the right to know who is responsible for performing the procedures or treatment

• The patient may refuse treatment. When refusal of treatment by the patient or his / her legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice and the written consent for the same to be taken from the patient keeping the staff nurse as the witness.

• Patient's rights include information on expected cost of treatment

The patient, at his own request and expense, has the right to consult a physician of his / her choice from the panel of consultants accredited with the hospital. In case a patient wishes to see a consultant not accredited with the hospital, the same may be done after approval from the Head- Medical Services on a case to case basis.

A patient may not be transferred to another facility unless he / she have received a complete explanation of the need for a transfer and the alternatives for a transfer, and unless the transfer is acceptable to the other facility. The patient has the right to be informed by the responsible Consultant or his / her designee of any continuing healthcare requirements following discharge from the hospital.

Regardless of the source of payment of his / her care, the patient has the right to request and receive an itemized and detailed explanation of his / her finalized bill for services rendered in the hospital. The patient shall be informed of eligibility for reimbursement by any third-party coverage during the admission or pre-admission financial investigation.

The patient shall be informed of the hospital rules and regulations applicable to his / her conduct as a patient.

The patient has the right to file a grievance regarding services and is entitled to information regarding the hospital's mechanism for the initiation, review and resolution of such complaints.

Patient Responsibilities